Our Pledge to Fees
Our Price Promise
Our number one priority is providing the best outcome for pets and owners.World-Class Care Without the Financial Stress
More pet owners are choosing GapOnly® at our clinics — a smarter way to use your pet insurance. With GapOnly, you claim instantly at the time of your visit and only pay the gap between your benefit and our fee, so there’s no waiting for reimbursement and no large upfront cost.
Flexible Payment Options
We want paying for your pet’s care to be as easy as possible. We accept a range of payment methods to help spread the cost, including Afterpay, Zip Pay, StepPay, VetPay, and more. For those who need a little extra flexibility, we also offer 0% interest payment plans over 3, 6, 9, 12, or 18 months — so you can manage costs over time without added financial stress. Just ask our team at reception for details.
We will give you all the options – not simply 1) the ‘right’ and 2) the ‘wrong’.
When it comes to ordering tests to work out a diagnosis, we will not conduct all the tests and then look at the results to work out a diagnosis, we will work in a step-wise fashion to get to the diagnosis quicker without ordering unnecessary tests. For example, we may recommend a blood test, x-rays and an ultrasound to work out why your dog or cat is vomiting. But after doing the blood test, if we have an answer, we may not persevere with the other tests, saving you money and limiting your pet’s discomfort.
There is no pet medicare…
But there is pet insurance.
We strongly recommend to take out a pet health insurance policy. Certain insurance companies pay us directly so there is no ‘out of pocket’ fee for pet owners. By having pet insurance, some of the more difficult decisions surrounding your pet’s health become significantly easier. Operations that cost thousands can be completed without wondering if you can afford them. Get in touch with us for more information about pet insurance.