You can always request the same Doctor to attend. In fact, we think it’s better as your Doctor will be familiar with your pet and all her little quirks!
Collegiate approach – more complex cases see our vets often seek the opinions of their colleagues at the clinic. This makes sure that nothing is missed and the diagnosis is spot on!
Shorter wait times. We have an appointment-based system that minimises walk-ins so that your pet is seen to as promptly as possible.
Treat jars that are always full of delicious treats to reward your brave and patient pet!
Convenience at our clinic or your home – we’re always here for you as we don’t close in the middle of the day for surgery; our complimentary Inner West & Eastern Suburbs house call service is another option for those who find it difficult to leave the home or for pets that are stressful. House-calls within 2.5km of the clinic are FREE.
Evidence – our clinical recommendations are based on the most up-to-date knowledge as our veterinarians frequently attend conferences locally and overseas.
Inviting consultation rooms with NO STAINLESS STEEL make for a more welcoming experience and calmer pets.
Warmth – we see our clients and patients as our family members. Our regular clients share their lives with us and as we slowly get to know you, you can always expect us to remember your name and what your favourite drink is! In every aspect, we endeavour to be more like your suburban GP that knows your whole family rather than the faceless medical centre.
Staff selection process that focuses on bedside manner – we know how important it is to feel that no question is stupid and you should feel free to discuss anything with your Doctor.